1. INTRODUCTION & ACCEPTANCE

These Terms and Conditions (“Terms”) govern your use of the UnifiedLiving Property website and services. By accessing, browsing, or using our website and booking any of our accommodations, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

UnifiedLiving Property Limited (“we”, “us”, “our”, or “Company”) reserves the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website following any modifications constitutes your acceptance of the new Terms.

2. DEFINITIONS

For the purposes of these Terms, the following definitions apply:

• “Accommodation” or “Property” refers to any residential unit or furnished home offered for short-term or long-term rental through our website.
• “Booking” or “Reservation” refers to a confirmed reservation for accommodation at one of our properties for a specified period.
• “Guest” or “You” refers to any individual or organization who makes a booking with UnifiedLiving Property.
• “Payment” or “Rent” refers to the agreed fee for accommodation during the booking period, including any additional charges or services.
• “Website” refers to www.unifiedlivingproperty.co.uk and all associated pages and content.
• “Check-in/Check-out” refers to the official times for accessing and departing the property (standard 4:00 PM check-in, 11:00 AM check-out unless otherwise agreed).

3. BOOKING & RESERVATION

3.1 How to Book

Bookings can be made through our website using our online booking system (Smoobu) or by contacting our team directly via phone or email. Upon submission of your booking request, you will receive a confirmation email with booking details.

3.2 Booking Confirmation

A booking is only confirmed when:

• You have completed the booking form with accurate information
• Payment has been received in full or a deposit has been accepted
• You have received a written confirmation email from UnifiedLiving Property

3.3 Information Accuracy

You agree to provide accurate and complete information when making a booking, including your full name, contact details, and any special requirements. You are responsible for any errors or inaccuracies in the information you provide.

3.4 Minimum Stay Requirements

Some properties may have minimum stay requirements (e.g., 7 days, 14 days, 28 days). These will be clearly displayed during the booking process. Bookings shorter than the specified minimum may be declined or subject to additional charges.

3.5 Cancellation Policy

• Non-Refundable Rate:
  • Cancellations more than 30 days before check-in: Full refund minus 10% cancellation fee
  • Cancellations 14-30 days before check-in: 50% refund
  • Cancellations 7-14 days before check-in: 25% refund
  • Cancellations less than 7 days before check-in: No refund (deposit forfeited)
• Flexible Rate:
  • Cancellations more than 7 days before check-in: Full refund minus 5% fee
  • Cancellations less than 7 days before check-in: No refund (deposit forfeited)

Cancellations must be requested in writing (email) to info@unifiedlivingproperty.co.uk. Cancellation refunds will be processed within 7-10 business days.

3.6 Modifications

Changes to your booking dates or property are subject to availability. Modification requests should be made as soon as possible and may incur additional charges if the rate for the new dates is higher. Modification requests will be treated as new bookings and cancellations of the original booking.

4. PAYMENTS & PRICING

4.1 Pricing Structure

All prices displayed on our website are in British Pounds (GBP) and are inclusive of VAT where applicable. Prices may vary depending on:

• Season (peak vs. off-peak periods)
• Length of stay (long-term discounts may apply)
• Special promotions or negotiated rates

4.2 Payment Terms

• Deposit: A deposit of 25-50% is required at the time of booking to confirm your reservation
• Balance: The remaining balance is due 14 days before check-in
• Late Bookings: Full payment is required immediately for bookings made less than 14 days before check-in

4.3 Payment Methods

We accept the following payment methods:

• Bank transfer (BACS)
• Credit/debit card via secure payment gateway
• Online payment through Smoobu booking system
• Cheque (in exceptional circumstances, by prior arrangement)

4.4 Additional Charges

The following charges may apply and are separate from the nightly/weekly rate:

• Utilities & Services: Electricity, water, gas, and internet are included in the standard rate. Any usage exceeding normal household consumption may incur additional charges.
• Cleaning: Standard cleaning is included at check-out. Additional cleaning service available at £XX per hour.
• Parking: Dedicated parking is included where available. Visitors parking available (if applicable).
• Pets: Pet fee: £XX per stay (subject to confirmation at booking). Damage caused by pets may result in additional charges.
• Early Check-in/Late Check-out: Subject to availability at £XX per hour. Must be requested in advance and confirmed.

4.5 Late Payment

If payment is not received by the due date, we reserve the right to cancel your booking and forfeit any deposits paid. Persistent late payments may result in future bookings being declined.

5. CHECK-IN & CHECK-OUT

5.1 Check-in Procedure

• Standard check-in time: 4:00 PM
• Early check-in subject to availability and may incur additional charges
• You will receive check-in instructions via email prior to your arrival
• Check-in is via keybox or key collection, unless other arrangements have been made
• A damage deposit/security bond may be required at check-in

5.2 Check-out Procedure

• Standard check-out time: 11:00 AM
• Late check-out available subject to availability at £XX per hour
• Property must be left clean and tidy
• All keys must be returned (via keybox or as instructed)
• Any damage must be reported immediately

5.3 Access & Keys

You are responsible for:

• Safeguarding all keys provided
• Not making unauthorized copies
• Returning all keys at check-out
• Notifying us immediately if keys are lost or damaged

Loss of keys may result in charges for replacement locks and keys (approximately £150-300).

5.4 Occupancy

The property is licensed for the number of guests specified in your booking. Exceeding the maximum occupancy is not permitted and may result in eviction without refund. Additional guests require prior written approval and may incur extra charges.

6. GUEST RESPONSIBILITIES & HOUSE RULES

6.1 Property Care

You agree to:

• Treat the property with respect and care
• Maintain cleanliness and hygiene standards
• Report any damage, maintenance issues, or safety concerns immediately
• Not make any alterations, additions, or removals without permission
• Not attach anything to walls or cause damage to décor
• Keep the property secure and locked when unoccupied

6.2 Prohibited Activities

You are not permitted to:

• Smoke anywhere in or around the property (designated smoking areas only, if provided)
• Use the property for illegal activities, parties, or events without permission
• Conduct business or sublease the property to others
• Use the property as a permanent residence (for properties designated for short-term stays)
• Cause nuisance or disturbance to neighbors
• Keep unauthorized pets (subject to agreement at booking)
• Engage in any activity that violates local laws or regulations

6.3 Noise & Nuisance

Excessive noise, particularly during evening hours (10:00 PM to 8:00 AM), is not tolerated. Guests causing disturbance to neighbors may be evicted without refund. Breach of this rule may also result in a noise complaint fine of up to £XX or forfeiture of deposit.

6.4 Parking

• Parking must be used responsibly and in accordance with local regulations
• Vehicles must be parked in designated spaces only
• We are not responsible for vehicle damage or theft
• Vehicles causing obstruction may be clamped or removed at the owner’s expense

6.5 Utilities & Resources

• Use utilities responsibly and avoid excessive consumption
• Turn off heating/cooling when the property is unoccupied
• Do not leave appliances running unnecessarily
• Water usage should be reasonable
• Excessive utility consumption may result in additional charges

7. LIABILITY & DAMAGE

7.1 Damage Assessment

Upon check-out, the property will be inspected for damage beyond normal wear and tear. Normal wear and tear (minor scuffs, light marks, etc.) is expected and will not be charged. Damage caused by guests will be documented and charged accordingly.

7.2 Damage Charges

Common damage charges include (approximate):

• Broken windows: £150-300 per pane
• Damage to furniture: £50-300 depending on severity
• Damaged appliances: £200-500+
• Carpet staining/damage: £100-400
• Broken crockery/glassware: £10-50 per item
• Wall/paint damage: £50-200
• Missing items: Full replacement cost + restocking fee

7.3 Security Deposit

A refundable security deposit may be collected at check-in (typically 50% of the weekly rate or £XX). The deposit will be returned within 10 business days of check-out, less any deductions for damage, excessive cleaning, or outstanding charges.

7.4 Liability Limitation

UnifiedLiving Property is not responsible for:

• Loss, theft, or damage to personal belongings
• Injury or illness during your stay
• Interruption of services (power outages, internet, water, etc.)
• Damage caused by weather, natural disasters, or external circumstances
• Any consequential or indirect losses

We recommend guests obtain travel/contents insurance to cover personal belongings.

8. PROPERTY CONDITION & MAINTENANCE

8.1 Property Standards

All properties are regularly maintained and cleaned to a high standard. We endeavor to provide properties in excellent condition, but occasional maintenance issues may occur.

8.2 Maintenance Issues During Stay

If you encounter maintenance problems (broken appliances, plumbing issues, heating failures, etc.), please report them immediately via phone or email. We will respond to urgent issues within 4 hours and non-urgent issues within 24 hours.

8.3 Right to Enter

We reserve the right to enter the property for:

• Maintenance and repairs (with 24 hours notice unless emergency)
• Inspections (quarterly or as needed)
• Cleaning and servicing
• Emergency situations

Entry will be conducted at reasonable times and with minimal disruption to your stay.

8.4 Pest Control

We maintain pest control standards. Should pest issues arise, treatment will be arranged promptly and at no cost to the guest.

9. CANCELLATION & FORCE MAJEURE

9.1 Guest Cancellation

See Section 3.5 for guest cancellation policies and refund terms.

9.2 Company Cancellation

UnifiedLiving Property may cancel a booking if:

• Payment is not received by the due date
• Guest violates house rules or these Terms
• Property becomes unavailable due to emergency maintenance or damage
• Emergency circumstances beyond our control (force majeure)

In such cases, guests will be offered an alternative property of equal or higher standard, or a full refund.

9.3 Force Majeure

Neither party is liable for failure to perform obligations due to unforeseen circumstances beyond their control, including:

• Natural disasters, extreme weather, or acts of God
• Government restrictions, lockdowns, or travel bans
• Pandemics or epidemics
• Wars, terrorist acts, or civil unrest
• Major utility failures or infrastructure damage

In such cases, bookings may be cancelled or rescheduled without penalty, and full refunds will be offered.

10. PRIVACY & DATA PROTECTION

10.1 Data Collection

We collect personal information (name, contact details, payment information) to process your booking and provide services. This information is treated confidentially and in accordance with UK data protection laws (GDPR).

10.2 Use of Information

Your information will be used to:

• Process your booking and payment
• Send booking confirmations and updates
• Communicate about your stay and any issues
• Improve our services (with your consent)
• Comply with legal obligations

10.3 Data Protection Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (right to be forgotten)
• Opt-out of marketing communications

For data requests, contact us at info@unifiedlivingproperty.co.uk with subject line “Data Request”.

10.4 Third-Party Sharing

We will not share your personal information with third parties without your consent, except:

• Payment processors (for secure transactions)
• Cleaning and maintenance contractors (as needed for your stay)
• Legal authorities (if required by law)

11. INTELLECTUAL PROPERTY

11.1 Website Content

All content on the website (text, images, logos, graphics, videos) is the intellectual property of UnifiedLiving Property or its licensors. You may not:

• Copy, reproduce, or distribute content without permission
• Use content for commercial purposes
• Create derivative works
• Remove or alter copyright notices

11.2 Guest Reviews & Feedback

By submitting reviews or feedback about our properties, you grant UnifiedLiving Property the right to use, publish, and modify this content for marketing and improvement purposes.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, UnifiedLiving Property shall not be liable for:

• Indirect, incidental, or consequential damages
• Lost profits, revenue, or data
• Personal injury or property damage (except where caused by our gross negligence)
• Service interruptions or delays
• Third-party actions or events

Our total liability for any claim is limited to the amount paid for the booking.

13. DISPUTE RESOLUTION

13.1 Complaints Procedure

If you have a complaint about your stay or our services, please:

1. Contact us within 7 days of check-out via email: info@unifiedlivingproperty.co.uk
2. Provide detailed information about the issue
3. We will respond within 14 days with a resolution

13.2 Escalation

If you are not satisfied with our response, you may:

• Request a formal review (documented in writing)
• Contact the relevant consumer protection authority
• Pursue legal action through the courts

13.3 Governing Law

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be conducted in the courts of England and Wales.

14. INDEPENDENT VERIFICATION

14.1 Third-Party Reviews

Guest reviews and ratings on our website are verified as genuine bookings. Reviews may be moderated to remove inappropriate content but will not be altered to misrepresent guest experiences.

14.2 Property Accuracy

All property descriptions, photos, and amenity lists are accurate representations of the accommodations. Minor variations may occur due to seasonal changes or occasional furniture/décor updates.

15. INSURANCE & SAFETY

15.1 Property Insurance

UnifiedLiving Property maintains comprehensive property insurance covering the building and fixtures. This insurance does not cover guest belongings or personal liability.

15.2 Guest Liability Insurance

Guests are responsible for obtaining personal liability insurance if desired. Some credit card companies provide travel/contents insurance; check your policy details.

15.3 Safety Standards

All properties meet UK safety standards, including:

• Electrical safety certificates
• Gas safety certificates
• Fire safety equipment (alarms, extinguishers)
• Emergency contact information

16. SPECIAL TERMS FOR CONTRACTORS & LONG-TERM STAYS

16.1 Flexible Booking Options

For bookings of 28 days or more, the following may apply:

• Discounted rates (10-20% off standard rates)
• Flexible cancellation options (subject to agreement)
• Housekeeping services available at additional cost
• Flexibility on check-in/check-out times

16.2 Contractor-Specific Terms

For contractor bookings:

• Weekly rate discounts available upon request
• Site equipment may be stored at property (with permission)
• Flexible check-in times for early shifts
• Laundry service available at additional cost
• Teams up to the maximum occupancy are welcome

16.3 Long-Term Stay Considerations

For stays exceeding 3 months, the property may be classified differently under local regulations, potentially affecting:

• Tenancy rights and protections
• Council tax obligations
• Council approval or registration requirements

Guests are responsible for understanding their local legal obligations.

17. HOUSEKEEPING & CLEANING

17.1 Standard Cleaning

Properties are cleaned and prepared before each guest arrival. A standard clean-out is included in the booking fee at check-out.

17.2 Mid-Stay Cleaning

Weekly or bi-weekly cleaning services are available for longer stays at £XX per visit (excludes towel and linen changes unless specified).

17.3 Guest Cleaning Expectations

Guests are expected to:

• Keep the property clean and tidy during their stay
• Wash dishes daily
• Empty bins regularly
• Maintain bathroom cleanliness
• Report any spills or damage immediately

Excessive mess or uncleanliness at check-out may result in additional cleaning charges of £XX per hour.

18. AMENDMENTS & CONTACT INFORMATION

18.1 Updates to Terms

These Terms were last updated on December 2024. We may update them periodically. Continued use of our services constitutes acceptance of updated Terms.

18.2 Contact Information

UnifiedLiving Property Ltd
Address: 1 Radian Court, Knowhill, Milton Keynes, MK5 8PJ
Phone: 07921183487 / 07912629032
Email: info@unifiedlivingproperty.co.uk
Website: www.unifiedlivingproperty.co.uk

19. ACCEPTANCE OF TERMS

By clicking “I Agree” or proceeding with your booking, you confirm that you:

• Have read and understood these Terms & Conditions
• Accept all terms, conditions, and policies outlined
• Agree to comply with all house rules and guest responsibilities
• Acknowledge our liability limitations
• Accept our cancellation and refund policies

If you do not agree with any part of these Terms, please do not proceed with your booking.

Last Updated: December 2025
Version: 1.0