1. INTRODUCTION

UnifiedLiving Property Limited (“we”, “us”, “our”, or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.unifiedlivingproperty.co.uk and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

This Privacy Policy is compliant with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us, including:

• Booking Information: Full name, email address, phone number, residential address, check-in and check-out dates, number of guests, and special requirements.
• Payment Information: Credit or debit card details, billing address, and payment method preferences. Payment processing is handled by secure third-party payment processors.
• Account Information: If you create an account on our website, we collect your username, password, and account preferences.
• Communication Information: Any messages, inquiries, feedback, reviews, or correspondence you send to us via email, phone, contact forms, or messaging platforms.
• Guest Information: Information about additional guests staying at the property, including names and contact details.
• Special Requirements: Information about accessibility needs, pet information, or any other special requests you provide during booking.

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and device identifiers.
• Usage Information: Pages visited, time spent on pages, links clicked, search queries, and interaction patterns.
• Location Information: General location data based on IP address (not precise GPS location).
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze website usage.
• Log Data: Server logs containing IP addresses, access times, referring URLs, and error information.

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Identity verification services
• Cleaning and maintenance contractors
• Third-party review platforms
• Analytics providers

3. HOW WE USE YOUR INFORMATION

3.1 Booking and Service Delivery

We use your information to:

• Process and confirm your booking
• Collect payment for services
• Send booking confirmations and updates
• Provide check-in instructions and property access information
• Arrange cleaning and maintenance services
• Respond to your inquiries and provide customer support
• Handle complaints and disputes

3.2 Marketing and Communication

With your consent, we use your information to:

• Send promotional emails about new properties and special offers
• Notify you about service updates, policy changes, and announcements
• Conduct surveys and gather feedback about your stay
• Invite you to participate in loyalty programs or promotions
• Personalize your experience and recommend properties

3.3 Website Improvement and Analytics

We use your information to:

• Analyze website usage patterns and traffic
• Improve website functionality and user experience
• Develop new features and services
• Monitor website performance and security
• Conduct market research and understand customer preferences

3.4 Legal and Compliance

We use your information to:

• Comply with legal obligations and regulations
• Enforce our Terms & Conditions and other agreements
• Protect against fraud, abuse, and security threats
• Respond to legal requests and court orders
• Maintain records for accounting and regulatory purposes

3.5 Safety and Security

We use your information to:

• Detect and prevent fraudulent activities
• Identify and resolve security vulnerabilities
• Protect the rights, property, and safety of our company, guests, and staff
• Monitor for suspicious activities and unauthorized access

4. LEGAL BASIS FOR PROCESSING

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your booking contract (Article 6(1)(b))
• Legal Obligation: Processing is required by law or regulation (Article 6(1)(c))
• Legitimate Interest: Processing serves our legitimate business interests, such as fraud prevention, website security, and service improvement (Article 6(1)(f))
• Consent: You have given explicit consent for specific processing, such as marketing communications (Article 6(1)(a))

5. SHARING YOUR INFORMATION

5.1 With Service Providers

We share your information with third-party service providers who assist us in operating our website and delivering services, including:

• Payment Processors: Stripe, PayPal, or other secure payment gateways to process transactions
• Booking Systems: Smoobu and similar booking management platforms
• Cleaning and Maintenance: Contractors who clean and maintain properties
• Hosting Providers: Web hosting and cloud service providers
• Analytics Providers: Google Analytics and similar services to analyze website usage
• Email Services: Email marketing and communication platforms

We ensure all service providers have signed Data Processing Agreements (DPAs) and comply with data protection regulations.

5.2 For Legal Reasons

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Protect against fraud, security threats, or unauthorized access
• Protect the rights, property, and safety of our company, guests, staff, or the public

5.3 Business Transfers

If UnifiedLiving Property is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.4 With Your Consent

We will not share your information with third parties for marketing purposes without your explicit consent. You can withdraw consent at any time by contacting us.

5.5 Aggregated Data

We may share aggregated, de-identified information that cannot be used to identify you personally with partners for marketing, advertising, analytics, and research purposes.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies

Cookies are small text files stored on your device that allow us to recognize you and remember your preferences. We use different types of cookies:

• Essential Cookies: Required for website functionality, security, and booking processes
• Performance Cookies: Track website usage and performance for improvement purposes
• Marketing Cookies: Enable targeted advertising and promotional content
• Preference Cookies: Remember your settings and language preferences

6.2 Your Cookie Choices

Most browsers allow you to control cookies through their settings. You can:

• Accept all cookies
• Reject all non-essential cookies
• Receive alerts when cookies are being set
• Delete cookies from your device

Please note that disabling cookies may affect website functionality and your user experience.

6.3 Similar Technologies

We also use similar technologies such as web beacons, pixels, and local storage to track user interactions and improve our services.

7. INTERNATIONAL DATA TRANSFERS

Your information is primarily stored and processed within the United Kingdom. However, if we transfer your data internationally (outside the UK and EEA), we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by UK authorities
• Binding Corporate Rules (BCRs)
• Your explicit consent
• Other mechanisms approved under UK GDPR

International transfers are only made to countries with adequate data protection standards or with sufficient safeguards in place.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specific retention periods include:

• Booking Information: Retained for 7 years for accounting and legal compliance purposes
• Payment Information: Retained for 7 years for financial record-keeping (card details deleted immediately after processing)
• Communication Records: Retained for 2-3 years or as required for dispute resolution
• Website Analytics: Retained for 12-24 months for performance analysis
• Marketing Preferences: Retained until you opt-out or request deletion
• Account Data: Retained for the duration of your account, plus 1 year after account closure

When information is no longer needed, we securely delete or anonymize it. In some cases, we may retain information in aggregated or de-identified form.

9. DATA SECURITY

9.1 Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for all data transmitted over the internet
• Secure payment processing through PCI-DSS compliant processors
• Firewalls and intrusion detection systems
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy practices
• Secure backup and disaster recovery systems

9.2 Data Breach Response

In the event of a data breach, we will:

• Investigate the breach promptly
• Notify affected individuals and relevant authorities without undue delay (within 72 hours where legally required)
• Provide information about the breach, affected data, and recommended steps
• Implement measures to prevent future breaches

9.3 Limitation of Liability

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your data. You use our website at your own risk.

10. YOUR PRIVACY RIGHTS

Under UK GDPR, you have the following rights regarding your personal data:

10.1 Right to Access

You have the right to request access to your personal data held by us. We will provide a copy of your data in a readable format within 30 days of your request.

10.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. We will make corrections and inform relevant recipients within 30 days.

10.3 Right to Erasure

You have the right to request deletion of your personal data under certain circumstances (the “right to be forgotten”). However, we may retain data if required by law or for legitimate business purposes.

10.4 Right to Restrict Processing

You have the right to restrict how we process your personal data while we verify its accuracy or assess your request.

10.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transfer it to another organization.

10.6 Right to Object

You have the right to object to processing based on legitimate interests or for direct marketing purposes. We will stop processing your data unless we have compelling reasons to continue.

10.7 Right to Withdraw Consent

If we process your data based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

10.8 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produces legal or similarly significant effects. We do not use automated profiling for such purposes.

11. HOW TO EXERCISE YOUR RIGHTS

To exercise any of your privacy rights, please submit a written request to:

UnifiedLiving Property Ltd
Email: info@unifiedlivingproperty.co.uk
Subject Line: “Data Subject Rights Request”
Address: 1 Radian Court, Knowhill, Milton Keynes, MK5 8PJ

Include the following in your request:

• Your full name and email address
• Specific right you are requesting
• Details about the personal data in question
• Any supporting documentation

We will verify your identity before processing your request and respond within 30 days (extendable to 90 days for complex requests). We will provide our response free of charge unless your request is manifestly unfounded or excessive.

12. CHILDREN’S PRIVACY

Our website and services are not directed toward children under 18 years of age. We do not knowingly collect personal information from children without parental or guardian consent. If we become aware that a child has provided personal information without appropriate consent, we will delete such information promptly.

If you believe a child has provided information to us, please contact us immediately at info@unifiedlivingproperty.co.uk.

13. THIRD-PARTY LINKS

Our website may contain links to third-party websites, including payment processors, review platforms, and social media. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party websites. Please review their privacy policies before providing personal information.

14. MARKETING COMMUNICATIONS

14.1 Email Marketing

With your consent, we may send you promotional emails about properties, special offers, and service updates. Each email includes an “unsubscribe” link allowing you to opt-out anytime.

14.2 SMS and Phone Communications

If you provide your phone number, we may contact you about your booking or service updates. Promotional SMS messages will only be sent with your prior consent.

14.3 Opting Out

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying “STOP” to SMS messages
• Contacting us at info@unifiedlivingproperty.co.uk
• Updating your account preferences on our website

Opting out of marketing communications will not affect transactional messages about your booking.

15. DATA PROTECTION OFFICER

UnifiedLiving Property is committed to responsible data handling. While we do not currently have a designated Data Protection Officer, data protection compliance is a priority for our organization. For data protection inquiries, contact info@unifiedlivingproperty.co.uk.

16. COMPLAINTS AND ESCALATION

16.1 Contact Us First

If you have concerns about how we handle your personal data, please contact us first at info@unifiedlivingproperty.co.uk. We will respond within 14 days and attempt to resolve the issue.

16.2 Supervisory Authority

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Website: www.ico.org.uk
Phone: 0303 123 1113

17. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the end of this policy
• Notify affected users via email for significant changes
• Request consent for changes affecting legal processing basis

Your continued use of our website following any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly.

18. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, please contact us:

UnifiedLiving Property Ltd
Address: 1 Radian Court, Knowhill, Milton Keynes, MK5 8PJ
Phone: 07921183487 / 07912629032
Email: info@unifiedlivingproperty.co.uk
Website: www.unifiedlivingproperty.co.uk

We aim to respond to all inquiries within 5-7 business days.

19. ACKNOWLEDGMENT

By using our website and services, you acknowledge that you:

• Have read and understood this Privacy Policy
• Consent to our collection and use of your personal data as described
• Understand your privacy rights under UK GDPR
• Agree to our data processing practices

If you do not agree with this Privacy Policy, please do not use our website or services.

Last Updated: December 2025
Version: 1.0
Next Review Date: December 2026